Who Am I?

I am a Microsoft Certified Technology Specialist, an MCP, an MCSA and a Microsoft Certified Systems Engineer (MCSE). I am also A+ and Network+ certified. I have been working in "IT" for about 15 years now. There is never a dull moment and there is always more to learn.

Web Site: http://www.riguy.com [points to new Azure-based site]

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December 20, 2012

Lumia 920 Windows Phone Will Not Connect to Laptop

I spent a few hours trying to connect my new Lumia 920, Windows 8 to my laptop. I had Zune installed and working with the previous Lumia 900 (Windows 7) series phone. I was able to synchronize pictures, music and contacts. However, when connecting the new phone, Zune did not recognize it whatsoever. I tried uninstalling Zune, then reinstalling, but that did not work. Research with coworkers and online showed that the specific USB cable that came WITH THE PHONE must be used and also that Zune appears to be on the way out for synching purposes.

So, even though another phone connector will actually plug into both the phone and the laptop correctly, it will not synchronize. It may charge via the USB, but that is all. I was keeping the connector that came with the phone in my laptop carry bag as a backup. I had a spare connector from the previous phone. That was the culprit.

Once I used the proper connector, my phone was immediately recognized and there was a link to the Windows Phone App for the Desktop.


shawshank said...


Any way I can access my phone as my screen has blanked out. I need to provide my password to access the contents.

Have my daughters pics and they are important to me. But cannot access my phone.

Any idea ?

Thanks a ton.


SF Bay Area Doozy said...

Hi Shawshank - Hopefully, you are not saying that you forgot your password (??). I am not sure if that is what you mean...
I would try to use the Usb cable that came with the phone. If you plug that into your PC or laptop, you should be able to get the files. If your screen has 'blanked out', I assume you have tried fully charging the phone. You can ty these troubleshooting tips to restart the phone: